Connect with us

Hi, what are you looking for?

News

Network Outage: MTN Nigeria Compensates Subscribers With Free Data, Airtime (See How To Get Yours)

Mobile telecommunications operator, MTN Nigeria Communications Plc, has announced compensation for its subscribers to make up for the network disruptions experienced penultimate Saturday with free data and airtime.

On Saturday, 9th October 2021, MTN Nigeria users witnessed hours of network disruption caused by an outage that left customers without a connection.

Chief Executive Officer, MTN Nigeria, Olutokun Toriola apologised to customers for the inconvenience, stating that new measures were being implemented to mitigate a repeat of such an event.

He said: “On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family.

“We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives.

“We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again.”

On the cause of the outage, the CEO stated that it was due to an error that shifted all 4G customers onto the 3G band and impacted the whole network, adding that the technical teams were able to rectify the problem.

“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network.

“Our engineers were able to resolve the problem. I know that recently other technology companies have suffered outages.

“I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t sabotaged, it was a regrettable error.’’

Beyond extending time-bound subscriptions for its customers and as a way to further compensate its customers, the telecom giant said that customers on the MTN network have received a refund for the data and airtime that they used between 12 noon and 7pm on Saturday, 16th October 2021.

“While we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 10 am and 3 pm yesterday.

” We hope it shows how much we value our customers. You truly are our most important focus. We all have challenges, each and every one of us – young or old, personally or professionally.

“What matters is how we respond. With you by our side, we will continue to improve and grow. Thank you for all your support. Thank you for walking with us over the last 20 years. We look forward to the next 20 and more with you, ’’ Toriola stated.

Click to comment

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

More Stories

News

An online petition seeking justice for a female student of the Shehu Shagari College of Education in‪ Sokoto State, identified simply as Deborah, has...

News

During take-off, the Airbus A319 aeroplane began veering off to the left while moving along the runway. It then crossed onto two neighbouring connecting...

News

A female student of the Shehu Shagari College of Education (SSCOE) Sokoto simply identified as Deborah was allegedly beaten and burnt to death on...

News

The Government of Lagos State has ordered the reopening of all Chrisland Schools shut down over controversies that surrounded an immoral act engaged in...

Advertisement